We want you to be confident when ordering from ByteHosty LLC, doing business as ByteHosty. This policy sets out exactly when payments are refundable, how account credit works, and how to submit a refund request.
Last updated: October 22, 2026
First-time customers may request a full refund of the initial payment for a KVM server within 48 hours of provisioning, for any reason. The guarantee applies once per customer, covers only the first order of a given product, and excludes: setup fees where charged, third-party software licenses, and additional IP addresses. Refunds under this guarantee are issued to the original payment method.
Funds added to your account as prepaid credit are intended for purchasing services and are non-refundable once spent. Unspent credit may be refunded on written request within 60 days of the top-up, less any non-recoverable payment processing fees. Promotional or bonus credit has no cash value and is never refundable.
Renewal payments are not refundable once the renewal term has started. Because our services are prepaid and expire automatically if unpaid, simply choose not to pay the renewal invoice if you no longer need a service — no cancellation notice is required and no further charges will accrue.
Compensation for verified downtime, where applicable under our availability target, is issued as account credit and is separate from this refund policy.
Open a ticket with the billing department or email [email protected] from your registered address, including the invoice number and the service concerned. Eligible refunds are processed within 5–10 business days; the time for funds to appear depends on your payment provider.