Introduction

This document outlines the data processing and protection policies of ByteHosting, a hosting service provider specializing in VPS and server hosting solutions. ByteHosting is committed to ensuring the privacy and security of customer data in compliance with relevant legal regulations including GDPR and applicable data protection laws.

Effective Date: September 12, 2025

Last Updated: September 12, 2025

Data We Collect

Personal Information

  • Name and contact information (email, phone, address)
  • Payment information (billing address, payment method details)
  • Account credentials and authentication data
  • Communication records (support tickets, emails)
  • Technical information (IP addresses, browser data, usage logs)

Service Data

  • Server configurations and specifications
  • Usage statistics and performance metrics
  • Backup and maintenance logs
  • Security monitoring data

Third-Party Data Processors

ByteHosting works with trusted third-party processors to provide our services:

Paddle

Location: UK/USA

Purpose: Payment processing and subscription management

Data Transferred: Customer billing information, payment details, and subscription data for customers using Paddle payment methods.

InstaPay

Location: Egypt

Purpose: Mobile payment processing and instant transfers

Data Transferred: Mobile phone numbers, transaction amounts, and payment confirmation details for customers using InstaPay services.

Vodafone Cash

Location: Egypt

Purpose: Mobile wallet payment processing

Data Transferred: Vodafone Cash wallet information, transaction details, and payment confirmations for customers using Vodafone Cash services.

Infrastructure Providers

Location: Various (EU-based data centers)

Purpose: Server hosting and infrastructure services

Data Transferred: Technical data necessary for service provision and maintenance.

Purpose of Data Collection

ByteHosting collects and processes customer data for the following purposes:

  • Service Provision: To provide, maintain, and improve our hosting services
  • Customer Support: To respond to inquiries and provide technical assistance
  • Billing and Payments: To process payments and manage billing
  • Security: To protect our services and prevent abuse
  • Legal Compliance: To comply with applicable laws and regulations
  • Communication: To send service-related notifications and updates

Legal Basis: We process your data based on contract performance, legitimate interests, and legal obligations. For marketing communications, we rely on your consent.

Data Retention

ByteHosting retains customer data as follows:

  • Account Data: For the duration of the service relationship plus 5 years for legal compliance
  • Payment Records: 7 years as required by accounting and tax laws
  • Communication Records: 3 years for support and legal purposes
  • Technical Logs: 12 months for security and service improvement

Data is securely deleted after the retention period expires, unless longer retention is required by law.

Data Security

ByteHosting implements comprehensive security measures to protect your data:

  • End-to-end encryption for data transmission
  • Secure data centers with physical access controls
  • Regular security audits and vulnerability assessments
  • Employee access controls and security training
  • Automated backup systems and disaster recovery plans

Security Breach Notification

In the event of a security breach involving customer data, ByteHosting will promptly notify affected customers and inform the relevant Data Protection Authority within 72 hours, as required by GDPR and applicable data protection regulations.

Your Rights

Under data protection laws, you have the following rights regarding your personal data:

Right to Information

You can request information about what personal data we store about you. Most information is available in your customer portal, but you can contact us for specific inquiries.

Right of Access

You have the right to request all information ByteHosting holds about you. To verify your identity, you must provide:

  • Full name and registered address
  • Email address associated with your account
  • Last 4 digits of your most recent payment method

We will provide encrypted information via email, with decryption keys sent via your preferred method (SMS or email).

Right to Rectification

You can request correction of inaccurate, misleading, or outdated information. The same verification process applies, and we will promptly correct any errors and confirm the changes.

Right to Erasure

You can request deletion of your personal data, subject to legal retention requirements. After verification, we will delete all customer information from our systems, except data required by accounting and legal obligations.

Right to Data Portability

You can request your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You can object to processing of your personal data for marketing purposes or based on legitimate interests.

Exercising Your Rights: To exercise any of these rights, contact us at legal@bytehosting.com with your request and required verification information.

Contact Information

For questions about this Privacy Policy, data protection concerns, or to exercise your rights, please contact us:

  • Data Protection Officer: legal@bytehosting.com
  • General Support: support@bytehosting.com
  • Website: https://www.bytehosting.com

Supervisory Authority: If you believe your data protection rights have been violated, you can file a complaint with your local data protection authority.